LGS Use Cases and Stories

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Library User Cases and User Stories

Descriptions of how we anticipate GPII to work in real world deployment scenarios.

  • Tom is older and has trouble seeing and hearing so it is hard for him to understand library staff when he asks them things. But now he just walks up to any computer in the library takes out his library card (which has a GPII NFC sticker on it) and touches it to the NFC logo on the computer (or tablet) and all the text on all the programs suddenly gets larger.
  • Maria is blind and is studying history. There are lots of modern ebooks but what she needs are the older books in the library. With the LGS she can have the librarian pull any texts or chapters, and have a copy sent to her via the LGS that instantly turns it into a fully accessible Daisy dPub3 ebook, which she then listens to, printing out parts she needs to look at more carefully in braille.
  • Li uses Read/Write Gold at school but it used to be that he could only use it there. Now with GPII, permission to use it follows him wherever he goes. The LGS has a copy so he can use his permission to use RW/G at any LGS library in the world – and all of the 200 special settings in the RWG are set to his settings when he does.
  • Aarifah uses an assistive technology that many libraries have but it has many settings and she finds that when it is set up wrong it is unusable to her. She used to have to find a librarian to help her find a computer that had the program, launch it, then tell them how to set it up so she could use it. This usually took 15 – 20 min (finding the person, finding a free computer with it on it, and 5 minutes walking them through the setups). Now it is all happens in an instant when she touches her NFC ring or her cellphone (which also has an NFC tag in it) up to the computer’s NFC target.
  • Malky uses a communication aid and power wheelchair. Since she can’t reach out to use an NFC tag, she uses a visual ‘QR’ tag that she has on her wheelchair. When a computer sees the QR tag centered in front of the computer for 15 seconds it automatically configures the computer to her and links her communication aid in as an alternate interface.
  • Muriel is a librarian in a small rural town. She used to sit in a corner at the library conferences when they talked about accessibility because there was nothing she could afford to do much for her two computers except make sure wheelchairs could get to them easily. Now with the LGS she has most everything the largest libraries do, but only has to pay very little because it is all by usage – and the IT aspects are all handled for her.
  • Rafael is CTO of a popular publishing database used in libraries to provide access to both special educational materials and best-selling books. The company has a process of testing new software against assistive technologies, but they have never done anything about requests for media in alternative formats. He recently attended a tech seminar that included information about GPII. He likes the fact that it has a built-in AT compatibility testing component (for AT that works with GPII) and he sees the ability for a patron to request alternative media as a possible selling point. He is planning on reaching out to his publishing partners to see if they are interested in supporting this feature, which may require them to re-code their products to be compatible with GPII's schema.
  • Dionne is a sales and support representative for a library cataloging software company. She doesn't know much about accessibility, and she only rarely hears requests for a more accessible interface. Her company is considering adding GPII to their product, and it was mentioned at their most recent monthly update webinar. The demo looked cool and she's looking forward to showing it to his clients, but she wonders whether it will complicate the product's administrative interface, and whether the staff at the libraries he serves are going to get enough training.
  • Liam manages a suburban and rural library consortium with 60 members, and also sits on the accessibility committee of his state's library association. He just saw a demo of LGS and is excited about showing it to the consortium. He knows he will get a lot of questions about it, especially how difficult it is to manage and what the cost is. He's not sure how he will answer, but he's looking forward to the dialogue.
  • Graciela is a school board member in a suburban community and has a son with autism. She learned about GPII at a recent state conference on learning disabilities, and is encouraging the school board to get it because it will improve access to alternate forms of educational media. She found out that it also works in libraries, which is an added benefit because in her town the library is part of the school district; all ICT is managed under a cooperative agreement with the town. She knows she will have a problem convincing Hank, the town's network administrator and webmaster, who had a bad experience trying to make the town's website accessible a few years ago. She's looking for information that will help her make the case.

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